Coclico Shop-in-Shop at Umeboshi
3638 Main St
Vancouver, BC V5V 3N5
Monday - Thursday 11-6
Coclico New York
275 Mott Street
Monday - Saturday 11-7
3638 Main St
Vancouver, BC V5V 3N5
604 909 8225
Showroom & Press Office
401 Broadway, Ste 204
NY, NY 10013
Please contact us at anytime for our assistance in helping you make your selection. We will be happy to answers any questions you have during our regular store hours.
To find the Coclico stockist near you please email email@example.com with your COUNTRY and ZIP or POSTAL CODE and we will be happy to direct you to the nearest retailer.
You can open an account here by entering your name, e-mail and password.
This will allow you to manage your shipping and billing addresses, view order status, history, track your order.
We currently accept American Express, Visa, Mastercard, Paypal, and INTERAC e-transfers. Your transaction will be processed once we have confirmed product availability, and received credit authorization. Please note that your order will be shipped only once payment and delivery details have been approved.
Although we make every effort to keep sufficient stock of items listed on our site, we do sell out of certain products.
We regularly receive new inventory. If you would like to place yourself on a waitlist please visit the product page to submit your request via our “waitlist” option. If you would like to guarantee the purchase of this item please contact customer service at 604 909 8225, or firstname.lastname@example.org, to place a pre-order. We’ll be happy to help you.
It is our policy to update size availability every night, occasionally we experience high demand and sell out of the item you have ordered before our nightly update. If we are out of stock on an item that you’ve ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.
Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.
-FREE Canada Post ground shipping for all orders over CA$300. Expect 2 - 9 days delivery.
-FREE exchanges for eligible items.
-$16 flat rate for shipping and handling for orders under CA$300.
-Return shipping is CA$16 and will be deducted from your refund or store credit.
Ground shipping is not available for some remote areas and will be addressed on a case by case basis.
For express shipment requests please call 604 909 8225 or email us at email@example.com, we are happy to accommodate.
We ship internationally for $60 via Canada Post to most countries. Please be aware that International customers are responsible for all additional duties/fees/VAT that might apply, we do not calculate them at checkout or manage forgin duties/fees/VAT in anyway. It is your responsibilty to pay any such fees upon delivery. All international sales are final.
US based customers are encouraged to visit our US site for more favorable shipping rates, www.coclico.com. US orders shipped from our Canadian location will cost $30 shipping via Canada Post/USPS.
Orders are processed monday through friday excluding holidays. Orders received on weekend days, holidays and after 1pm est will begin processing the next business day. We are unable to re-route packages once they have been shipped, so please check all shipping details carefully before submitting your order.
Items can only be exchanged at the location from which they were purchased. Items purchased from www.canada.coclico.com are not eligible for exchange at www.coclico.com, and vice versa.
Full price items, or items on sale or promotion between 1% and 39%, are eligible for exchange. Items on sale for 40% or greater discount are final sale and not eligible for return, exchange, or store credit.
If you are not fully satisfied with the fit, color or styling of your product we will happily exchange it. Just email us at firstname.lastname@example.org or call 604 909 8225 with your request and we will do everything possible to get the right thing to you.
We offer FREE return shipping on exchanges to aid the process of getting you the right pair!
-Items sent back for refund or store credit will be charged $16 for return shipping.
CONTACT US WITHIN 10 DAYS OF RECEIPT TO BE ELIGIBLE FOR AN EXCHANGE.
Once you contact us we will email you a return shipping label.
Exchanges are subject to availability.
We are sorry, but shoes that have been worn cannot be returned unless there is a manufacturer’s defect. We suggest trying on your shoes inside and on a carpet.
-Items can only be exchanged at the location from which they were purchased. Items purchased from www.canada.coclico.com are not eligible for exchange at www.coclico.com, and vice versa.
-For online purchases, full price items may be returned for a full refund, less $16 return shipping.
-Sale and promotional (promo code or flash sale) items marked at discounts between 1% and 39% are eligible for exchange or store credit only. Store credit is good for one year from date of issue and is only valid in the Canadian store. Credit issued in for the Canadian store cannot be used in the USA store and vice versa.
-Sale and promotional (promo code or flash sale) merchandise reduced 40% or more is considered FINAL SALE, and is not eligible for return, store credit or exchange.
-All international sales are final, no returns or exchanges. You are responsible for duties/fees/VAT upon delivery.
-Return shipping is $16 and will be deducted from your refund or store credit.
We will accept returns (excluding final sale items) which are not worn, damaged, or altered. Shoes will be accepted if returned in their original, undamaged shoebox. Please try shoes on a covered/protected surface, as returns of shoes with worn or scuffed soles cannot be accepted.
-We reserve the right to deny credit for returned merchandise that does not meet the return policy requirements.
-Returns postmarked more than 14 days after the date of your original receipt are subject to a 15% restocking fee.
-Returns are not accepted 30 days after the date of your receipt.
-Full price items purchased in-store at the Umeboshi x Coclico shop-in-shop can be returned for store credit, within 7 days of purchase. The credit is good for one year from date of issue, only to be used at the Vancouver Umeboshi location on Coclico merchendize. Sale and promotional items are final sale.
TO BE ELIGIBLE FOR A RETURN YOU MUST CONTACT US WITHIN 10 DAYS OF RECEIPT, NO EXCEPTIONS.
1. Please email us at email@example.com or call 604 909 8225 with your request. You will be provided a RA (Return Authorization) number and will receive a prepaid UPS return label via email. Your RA number must be included in the shipment in order for your return to be processed. Kindly note that returns cannot be accepted without a return authorization number.
2a. Please use the RA and shipping labels we provide to return your item(s) to us. Please send your item(s) using your nearest Canada Post ship center. CA$16 will be deducted from your return or store credit when we receive your return.
2b. Alternately, if you wish to chose your own shipper, we recommend that you send the package via traceable carrier, insured for the full value of the product. We do not accept liability for missing packages or damage of returned goods.
3. Send to:
Coclico ℅ Umeboshi
3638 Main St
Vancouver, BC V5V 3N5
Your account will be credited within 5 business days of receipt, less shipping charges. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer’s processing time.
Coclico shoes are sized EURO 35 – 41. The following is a size conversion chart for Coclico shoes comparing our Spanish sizes to US/Canada sizing standards. Additional fit information can be found on the product page. Should you have additional questions, please contact us for assistance at 604 909 8225 or firstname.lastname@example.org.
Coclico shoes are made with longevity in mind. Your shoes should last you for as long as you love them. We pride ourselves on a selection of leathers that only improve with wear and age, they take on the fine creases of daily wear and patinas that result from natural exposure to the elements, however like our own skin, all leathers need regular care to bring out their best. Coclico also uses the finest componentry from the offset, but regular wear and tear will have its effects on all materials no matter how carefully they are chosen. The life of your shoes depends on the care you bestow on them. The following are some simple guidelines for caring for your Coclico shoes.
Care for leathers:
-Keep leather surface clean and dry. Use a soft cloth. For suede we recommend a specialised brush.
-Treat leathers to protect against rain and moisture with a non-alkaline formula as recommended by your cobbler.
-Always use products intended for the type of leather you are treating. Suede, vachetta, nubuck, and nappas each require different modes of care. Consult with a leather care professional for expert advice.
-Test treatments on a concealed part of the shoe lest the product has an adverse effect on the color of the leather.
-If leather should get wet, pat dry with a soft cloth.
-Allow to dry at room temperature, do not place by a heater for faster results.
-Store your shoes in a cool, dry place. Leather color will change if left in direct light for a prolonged period.
Care for soles:
-Heel taps should be replaced instantly if they come off. Coclico use high quality natural rubber taps that should wear down slowly, but taps come off on all shoes on occasion. For example, stepping on a grate could pull at tap off a shoe.
-If I tap wears down or comes off and is not remedied quickly one risks wearing down the actual heel and tearing the leather on a covered heel. This is a much more difficult fix for your cobbler.
-Most of our shoes have leather soles. We recommend having a rubber protective sole added by your cobbler. The rubber will adhere better to a slightly scuffed up sole. It will protect the leather from water damage and will prolong the life of your shoes. You can replace this sole as often as your wear dictates, all the while the leather sole will stay in perfect condition enabling many years of wear.
-Styles, often our wood bottoms, that come with rubber outsoles should also be regularly maintained. Replace them at your local cobbler as soon as you are near wearing through. If you end up walking on the wood or cork it might not be remediable.
-If you have had a rubber sole put on, or own a pair that comes as such, you might find the sole pulling away from the shoe, don’t fret, this happens on occasion, often to do with humidity levels. Its easily remedied by a cobbler who will use a flexible glue and apply timed and measured pressure to resecure the sole. Please note not to use crazy glue at home, this will not hold and may damage your shoes.
We are always on the look out for talented, committed people. If you would like to work with Coclico please contact us at email@example.com.
We will never share your name or personal information with anyone. Thank you for shopping Coclico.